Cancellation Policy

We are pleased to cancel and re-schedule at any time, without penalty or administration fees, up to 24 hours before your consultation.

However, less than 24 hours’ notice of cancellation, re-scheduling or non-attendance on the day, does incur a 100% cancellation fee, as we will be unable to re-use the time to support other clients.

A refund is not possible once blood has been drawn and sent to the laboratory.